Terms & Conditions

Please read the following terms and conditions of use carefully before using this website.

All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

Returns

If for whatever reason you need to return the goods you have purchased, to qualify for a full refund you must do so within 14 days of purchase, in it's original packaging. If goods are returned to us in a damaged state we reserve the right to withhold refund for the goods.

Copyright

The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United Kingdom and other copyright laws, and is the property of NMC Galaxy. The collective work includes works that are licensed to NMC Galaxy. NMC Galaxy ALL RIGHTS RESERVED.

Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with NMC Galaxy or purchasing NMC Galaxy products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with NMC Galaxy or to purchase NMC Galaxy products.

Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorised by NMC Galaxy. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

Trademarks

All trademarks, service marks and trade names of NMC Galaxy used in the site are trademarks or registered trademarks of NMC Galaxy

Warranty Disclaimer

This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, NMC Galaxy disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement.

NMC Galaxy does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. NMC Galaxy does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise.

Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

Limitation of Liability

NMC Galaxy shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if NMC Galaxy has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Typographical Errors

In the event that a NMC Galaxy product is mistakenly listed at an incorrect price, NMC Galaxy reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. NMC Galaxy reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, NMC Galaxy shall issue a credit to your credit card account in the amount of the incorrect price.

Term & Termination

These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by NMC Galaxy without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

Notice

NMC Galaxy may deliver notice to you by means of email, a general notice on the site, or by other reliable method to the address you have provided to NMC Galaxy.

Miscellaneous

Your use of this site shall be governed in all respects by the laws of England and Wales, without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of NMC Galaxy products) shall be in the courts of England and Wales.

Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of NMC Galaxy products) must be commenced within one (1) year after the claim or cause of action arises. NMC Galaxy's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. NMC Galaxy may assign its rights and duties under this Agreement to any party at any time without notice to you.

Use of Site

Harassment in any manner or form on the site, including via email, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a NMC Galaxy or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited.

You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

Participation Disclaimer

NMC Galaxy does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, NMC Galaxy is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site.

However, NMC Galaxy reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to NMC Galaxy in its sole discretion.

Indemnification

You agree to indemnify, defend, and hold harmless NMC Galaxy, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Third-Party Links

In an attempt to provide increased value to our visitors, NMC Galaxy may link to sites operated by third parties. However, even if the third party is affiliated with NMC Galaxy, NMC Galaxy has no control over these linked sites, all of which have separate privacy and data collection practices, independent of NMC Galaxy. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, NMC Galaxy seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).

Order Status

Has my order shipped?
Once you have signed in, you can check the status of your order in your account section.

How do I change quantities or cancel an item in my order?
Sign into your customer account to view orders you have placed. Then click the "Change quantities / cancel orders" link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.

How do I track my order?
Sign into your customer account and view your orders to track your order.

My order never arrived.
Sign into your customer account and view your orders to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.

An item is missing from my shipment.
Sign into your customer account and view your orders to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.

My product is missing parts.
Sign into your customer account and view your orders to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.

When will my backorder arrive?
Back-ordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.

My Account

How do I create an account?

Click the "My Account" link in the footer, or the "Sign In" link at the top right side of our site.
Click "Create a new account"
Enter your personal information to register your account

Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information. An account is required in order to make a purchase on GalaxyXtra.

How do I edit my account information?
Sign into your customer account to edit your account information.

How much is my shipping?
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.

I forgot my password.
Click the "Sign In" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.

I received the wrong product.
If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.

What is your returns policy?
If for whatever reason you wish to return the goods that you purchased, to qualify for a full refund you must do so within 14 days of your purchase, in the original packaging.

When will my order ship?
Please see each individual item page for more information on the availability of each item. Also, after placing your order, sign into your customer account to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.

International Shipping

Do you ship to my country?
Galaxy Xtra only delivers to locations within the UK, which includes England, Wales, Scotland and Northern Ireland. Currently, no other shipping locations are available

Guarantees

Low Price Guarantee
It is our commitment to provide you with the best value, at the best price. We value your business and strive to keep our prices low, and SAVE you money!

Privacy Policy
We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.

Security
This website is protected with SSL (Secure Socket Layer) encryption, the highest standard in Internet security.

Pricing and Billing

I have a question on my charges.
Sign into your customer account to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.

I need a copy of my receipt/invoice.
Sign into your customer account and navigate to the 'Invoices' section in order to view and print invoices.

When will my credit appear on my account?
Credits usually take 7-10 business days from the time we receive your item(s).

When will my credit card be charged?
Your credit card will be charged within 24 hours prior to shipment of your item(s).

Buyer's Guide

How do I find a product?
To find the product(s) you're looking for, you may:

Use the navigation menus on the top, left & bottom of our website.
Type a keyword into the SEARCH box.
If you have any trouble locating a product, feel free to contact customer service for assistance.

How do I navigate the site?
To navigate this website, simply click on a category you might be interested in. Categories are located on the top, left & bottom of our website. QUICK TIP: Place your mouse cursor over anything you think could be a clickable link. You'll notice that anytime you scroll over something that is a link, your mouse cursor will become a "hand".

Whereas scrolling over anything that is NOT a link will leave your cursor as an "arrow". You may also type a keyword into the SEARCH box to quickly find a specific product. If you have any trouble locating a product, feel free to contact customer service for assistance.

How do I use a coupon?
After adding items to your cart, click the "View Cart" link at the top of this site to view your cart. At the bottom of the shopping cart you'll see a box where you may enter your coupon code.